999b Pay Terms & Conditions — In plain English

1Introduction & Acceptance

By using the 999b pay website or mobile app, you are deemed to have agreed to all the terms and conditions set out below. These terms constitute a legally binding agreement between 999b pay and each member who uses its services.

If you do not agree with any part of these terms, please refrain from using 999b pay's services.

Who do these terms apply to?

• Any person who has visited the 999b pay website
• Anyone who has registered or is in the process of registering an account
• Anyone who is using any service or game
• Anyone who has downloaded or installed the mobile app

2Account Registration

Eligibility Requirements

• You must be at least 18 years of age at the time of registration
• A valid mobile number and email address are required
• All information provided must be accurate and truthful
• Each individual may open a maximum of one account only

Accuracy of Information

The name, national ID number, mobile number, and date of birth provided at registration must be accurate. If an account is registered with false or incorrect information, 999b pay reserves the right to close that account at any time, and any winnings held in the account may be forfeited.

Password & Security

Keeping your account password confidential is entirely your responsibility. Do not share your password with anyone. Report any unauthorised access to your account to 999b pay support immediately.

3Deposit & Withdrawal

Deposit Rules

• Minimum deposit amount ৳200
• Deposits must be made from the account holder's own bKash, Nagad, or Rocket account
• Successful deposits are usually credited to your account within 1–5 minutes
• If a delay occurs due to network issues, contact support — it will be resolved within 24 hours at most

Withdrawal Rules

• Before submitting a withdrawal request, make sure all wagering requirements have been met
• Withdrawals will only be sent to the same mobile banking number used for the original deposit
• Minimum withdrawal amount ৳500
• Withdrawals are typically processed within 1–24 hours
• If identity verification has not been completed, additional documentation may be requested before large withdrawals are processed

4Bonuses & Promotions

999b pay offers welcome bonuses, reload bonuses, cashback, and special promotions from time to time. Each bonus has its own terms and conditions, which are clearly stated on the relevant promotion page.

General Bonus Rules

• Every bonus offer has a wagering requirement that must be met before a withdrawal can be made
• The welcome bonus is available to each person once only — any attempt to claim it multiple times from the same address or device will result in the bonus being cancelled
• Wagering requirements must be completed before the bonus expires
• Bonus funds cannot be withdrawn until they have been converted into real cash
• 999b pay reserves the right to modify or cancel any bonus offer at its discretion

Bonus Abuse

Creating multiple accounts to claim bonuses, providing false information, or using any other fraudulent method will result in all bonuses being voided and may lead to permanent account closure.

5Betting Rules

Bet Acceptance & Rejection

999b pay reserves the right to accept or reject any bet. If incorrect odds are displayed due to a technical error on the system, 999b pay reserves the right to void any bets placed at those odds.

If a match is cancelled or postponed

• If a match does not start within the scheduled time or is cancelled, bets are generally refunded
• Match results are sourced from official channels and are considered final
• In the case of live betting, if a technical disruption during a match prevents a bet from being processed, that bet will be considered void

Odds Changes

The odds at the time a bet is confirmed will apply. Changes to odds after confirmation will not affect already-confirmed bets.

6Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Operating multiple accounts under the same identity
• Using or managing another person's account
• Placing bets using bots, automated software, or any systematic strategy
• Using a fake identity or device to claim bonuses
• Money laundering or any illegal financial activity
• Exploiting system vulnerabilities or technical glitches
• Abusive behaviour towards other members or staff
• Assisting anyone under 18 in accessing or using an account

7Account Suspension & Closure

When can 999b Pay suspend an account?

• If a breach of the Terms & Conditions is suspected,
• When identity verification is required
• If unusual or suspicious financial transactions are detected
• If there is a security risk on the account

Members may also close their own account

Any member can close their account by contacting support directly. Self-exclusion is also available as part of our responsible gaming commitment — to learn more about this, Responsible Gaming Visit the page.

Any real cash balance (excluding bonuses) remaining at the time of account closure will be refunded, provided the closure was not due to a rule violation.

8Limitation of Liability

999b pay strives to deliver its services without interruption; however, 999b pay is not liable for the following:

• Missing a bet due to internet connectivity issues
• Third-party technical failures (mobile banking server outages, etc.)
• Faults or viruses on the user's own device
• Force Majeure — war, natural disaster, or government directive
• Financial losses resulting from a member's own decisions

9Privacy & Data Management

999b pay places the highest importance on protecting your personal information. For full details on how data is collected, stored, and used, please refer to our Privacy Policy available on the page.

Core Data Usage Policy

• Your information is used to provide and improve our services
• Your data is never sold to third parties
• Information may be disclosed to authorities if required by legal obligation
• Members can opt out of marketing communications at any time

10Responsible Gaming

999b pay believes gaming and betting are a form of entertainment — they should never be treated as a primary source of income. We see responsible gaming as an integral part of our culture.

999b Pay's Responsible Gaming Features

• Deposit limit setting — set your own daily, weekly, or monthly limits
• Self-Exclusion — Temporarily lock your account for a set period
• Reality check — you will be reminded at set intervals of how long you have been playing
• Professional support referral — links to specialist help when needed

To learn more about responsible gaming, Responsible Gaming Read the page.

11Dispute Resolution

If you have a concern or complaint, please follow the steps below:

1. First, contact 999b pay via live chat or email and describe the issue in detail
2. The support team will provide an initial response within 48 hours
3. Complex issues may require additional time for investigation — up to a maximum of 14 business days
4. If unsatisfied with the resolution, a complaint may be filed with the licensing authority

999b pay is committed to fair and prompt resolutions. We want every member to get the help they need.

12Changes & Updates

999b pay reserves the right to update these terms and conditions at any time. When changes are made:

• The last updated date on this page will change accordingly
• For significant changes, registered members will be notified via email or in-app notification
• Continued use of the platform after any changes will be considered acceptance of the updated terms

You are advised to review this page regularly to stay up to date with the latest terms and conditions.